Nuw pk Privacy Policy — How We Handle Your Data

1. Introduction

Nuw pk has always treated user privacy with the utmost respect. We believe that being a trustworthy platform goes beyond offering good odds or fast payouts — keeping your data safe is just as important.

This Privacy Policy clearly sets out: what data is collected, why it is collected, how it is kept secure, and what rights you have. nuw pk's Privacy Policy is built in accordance with international GDPR standards.

By using our services, you automatically agree to this policy. That said, we strongly encourage you to read it carefully — because it concerns the protection of your own data.

2. What Data We Collect

Nuw pk collects only the data that is necessary. Collecting excessive or irrelevant information goes against our policy. The types of data collected and their purposes are detailed below:

Personally Identifiable Information:

• Full name and date of birth (for age verification)
• Mobile number and email address
• National ID number (for KYC verification)
• Home address (where required)

Financial Information:

• Mobile Banking Number (bKash, Nagad, Rocket)
• Transaction history and amounts
• Withdrawal and deposit records

Automatically Collected Information:

• IP address and browser information
• Device type and operating system
• Time spent on site and navigation patterns
• Cookies & Session Data

3. How Your Data Is Used

Nuw pk uses collected data only for its intended purposes. Your information is never used for anything else without your consent.

• To complete account registration and identity verification.
• To securely process deposits, withdrawals, and betting transactions.
• To provide customer support and resolve issues.
• To prevent fraud, money laundering, and other illegal activities.
• To send you notifications about new bonuses and promotions (only with your consent).
• To analyse user behaviour and improve the platform's services.
• To meet legal obligations and satisfy the requirements of regulatory authorities.

4. Data Sharing

Nuw pk does not generally share your data with any third parties. However, limited information may be shared in the specific circumstances outlined below:

Payment Processors:

Payment gateways such as bKash, Nagad, and Rocket receive only the financial information needed to complete a transaction. These companies have their own privacy policies and are not permitted to use your data for any other purpose.

Legal Authorities:

Nuw pk is legally required to share relevant data in response to a court order or government directive. In such cases, only the specific information requested will be provided — nothing more.

Technology Service Providers:

Limited technical data may be used for cloud hosting or security services. These partners are bound by strict confidentiality agreements.

5. Data Retention

Nuw pk retains your data only for as long as necessary. Even after account closure, certain information may be kept for a defined period to meet legal requirements.

• Active account data: retained for as long as the account remains active.
• Transaction records: minimum 3 years (as required by financial regulations).
• KYC documents: up to 5 years.
• Log files: 90 days.
• Marketing consent: until consent is withdrawn.

Once the defined retention period expires, data is securely deleted or anonymised.

6. Cookie Policy

Cookies are used on the nuw pk website and app. These are small text files stored on your device that help improve the quality of our services.

Types of cookies we use:

• Essential Cookies: Used for login sessions and security. The site may not function properly without these.
• Performance Cookies: To understand which sections of the site are used most.
• Preference cookies: To remember your preferences such as language and theme settings.

Nuw pk does not use advertising or cross-site tracking cookies. You can manage or delete cookies through your browser settings. However, disabling essential cookies may affect the site's functionality.

7. Your Rights

Every registered nuw pk user has the following rights over their personal data:

• Right of Access: You may request to see what data we hold about you.
• Right to Rectification: You may request corrections to any inaccurate or outdated information we hold.
• Right to Erasure: In certain circumstances, you may request that your data be deleted.
• Right to Restrict Processing: You may request that we restrict the use of your data for specific purposes.
• Marketing Opt-Out: You may opt out of promotional emails or notifications at any time.
• Right to Lodge a Complaint: If you are dissatisfied with how your data is handled, you have the right to file a complaint with the relevant authority.

To exercise any of your rights, email us at support@nuwpk.com. We aim to respond within 72 hours.

8. Security Measures

Nuw pk uses industry-standard technology and practices to protect your data. Our security layers include:

• SSL/TLS 256-bit encryption — active on all data transfers.
• Two-Factor Authentication (2FA) is supported.
• 24/7 firewall and intrusion detection system.
• Regular security audits and penetration testing.
• Staff access to user data is restricted to the minimum necessary.
• Automated alerts for suspicious logins or transactions.

9. Minors' Data

Nuw pk strictly does not serve anyone under the age of 18. Collecting or storing data from minors is against our policy.

• Date of birth is verified at the time of registration.
• KYC documents may be requested if any suspicious activity is detected.
• If an underage account is identified, it is immediately suspended and all associated data is deleted.

If you suspect a minor has created an account, please notify us at support@nuwpk.com.

10. Policy Updates

Nuw pk may update this Privacy Policy from time to time. If significant changes are made, you will be notified at your registered email address and the "Last Updated" date at the top of the page will reflect the change.

• Minor updates: reflected by a change to the updated date on this page.
• Major changes: notified by email and on-site.
• Continued use of the site after any updates constitutes your acceptance of the revised policy.

Please review this page from time to time.

11. Contact

For any privacy-related questions, requests, or complaints, please get in touch with us:

• Email: support@nuwpk.com
• Live Chat: Available 24/7 via website or app
• Response time: within 72 hours

We take every request seriously. Our commitment to your privacy is unwavering.

Frequently Asked Questions